Your-Call - we listen, we respect, we protect

Our philosophy is simple – we listen, we respect and we protect.

Your-Call’s objective is to deliver a truly independent, secure, impartial and external disclosure management system.

We vigorously respect and protect confidentiality and anonymity.

A common failing of an organisation’s complaint and ethics program is insufficient or inadequate communications options.

Too often organisations mistakenly believe the “open door” policy and internal hotlines will serve all their needs. By doing so organisations run the real risk of not capturing information relating to corrupt, illegal or undesirable conduct.

A recent survey of employees showed that a third of them had witnessed unethical or illegal conduct in their workplace. However, of these employees, over half did not disclose what they observed because of fear of retaliation and reprisals if reported internally. This is why we are so rigid on our independence and accountability policies.

Our services are aimed at addressing any imbalance by giving independent quality assurance to an organisation’s systems of control.

We do not set out to replace existing internal complaint programs but to complement them.

The services provided enhance an organisation´s commitment to its corporate governance obligations and invariably lead to improved morale by giving employees the power to act.

The keys to an effective external reporting function are:-

• Independence,
• Accountability,
• Honesty,
• Integrity, and
• Transparency.

We embrace your honesty and integrity