Your-Call - we listen, we respect, we protect

The Chief Executive Officer and Managing Director of Your-Call Pty Ltd is Mr. Glenn Birrell.

Glenn Birrell has had over twenty-one years policing experience in the Victoria Police Force before leaving in 2001. The last eleven years of his policing career were performed in managerial and supervisory roles. He has had extensive experience in all facets of investigation specialising in large and complex fraud matters.

He also gained experience as a trainer lecturing to Police Recruits, Constables, Sergeants and Detectives at Detective Training School and the Economic Crime Course.

He was awarded a National Medal and Victoria Police 15 & 20 year medals for ethical conduct.

In the last ten years, he has undertaken numerous significant corporate investigations, provided pro-active anti fraud strategies to organisations and conducted training & ethical programs for diverse organisations.

He has also assisted organisations in establishing their whistleblower programs and provided training to Protected Disclosure Officers (whistleblower helpline operators).

He holds a Private Agents Inquiry Licence and is a member of Australian Professional Institute of Investigators (A.I.P.I.). He has a Certificate IV in Investigation Services and a Certificate IV in Fraud Control. He obtained a post Graduate Certificate in Fraud Investigation from La Trobe University.

Glenn is responsible for the overall management and operations of the Your-Call business ensuring that the needs of the users of the service are met.

Your-Call Pty Ltd’s Business Director is Mr. Scott Patterson.

Scott Patterson had over 28 years experience in the Corporate sector having held senior management positions at a number of companies including: Shell Australia, ANZ Banking Group and Citibank Australia.

He has worked and lived throughout Asia with postings including Singapore, China and Indonesia.

He has also worked at a senior level in a number of Global Advertising Agencies including Lowe Worldwide, JWT, Publicis and Bates Asia advising and implementing communications strategies for major corporate clients.

He has developed major campaigns and programs for clients such as HSBC, Nokia, Unilever, GSK, Kraft, Ford and Siemens to name a few. He brings his passion for building and nurturing great brands and his experience in issues management to the Your-Call team.

Your-Call has access to a number of consultants who are able to provide input into the strategic direction and services offered by the company as well as particular assistance to clients if required. These consultants include:

Robert Taylor who is a Fellow of both the Institute of Chartered Accountants in Australia and in England and Wales; he was a senior partner of Deloitte for 17 years, having qualified in 1973. He was formerly the Managing Partner of the firm in Thailand and in Melbourne.  Since 1982 Robert has been providing forensic accounting services, having established one of Melbourne’s first dedicated practices in 1987. He has appeared as an expert witness in numerous matters in the Supreme, Federal, County and Family Courts, for business and for A.S.I.C. and the former National Crime Authority. He also currently acts as a strategic adviser to a number of growing family businesses and is a director of Guests Furniture Hire, Guest Commercial, Australian Friendly Society and the Robertson Group of Companies.

Peter Crofts who holds degrees in Arts, Science and Law, is a Barrister and Solicitor of the Supreme Court of Victoria, and a member of the Australian Psychological Society. He has worked as a psychologist and lawyer before directing a multi-disciplinary team investigating complex commercial transactions with Australia’s former National Crime Authority. For more than ten years, Peter practised principally in the area of Forensic Accounting as Partner in Charge of Deloitte Touché Tohmatsu’s Melbourne Office Forensic Accounting Group and National Coordinating Partner for Deloitte in this area. He lectures in the area of business forensics at the University of Melbourne.

Mick Fennessy who has had significant experience in investigation, in particular the field of law enforcement having served with the Victoria Police for nearly 14 years reaching the rank of Detective Sergeant. He later worked as a Police Operations Adviser on the Royal Papua New Guinea Constabulary Development Project, Coordinator Investigations with the Department of Human Services, Director Fraud Prevention and Control with the Employment Services Regulatory Authority and more recently as Director, responsible for Corporate & Financial Investigation with Deloitte Touché Tohmatsu.

He has developed specific expertise in the investigation of fraud involving banks, financial institutions and other major corporate clients. He has successfully identified instances of fraud by employees as well as developing and implementing programs to improve accountability and prevent fraud and misappropriation. He has also delivered training in prevention and detection strategies for a number of organisations in Australia and overseas.

Mick has enhanced his wealth of experience with developmental training in risk management, ethical conduct and strategic management. He has delivered lectures at tertiary institutions and regularly addresses seminars on fraud, fraud prevention and related topics as well as being the author of many articles on the subject.

He is a past president of the Australian Institute of Professional Investigators (AIPI) and a member of the Association of Certified Fraud Examiners (USA).