Your-Call - we listen, we respect, we protect

Safety and Asset Protection are critical

Personal safety and protection of company equipment is of critical importance in any workplace for all employees, customers, and visitors.

Company equipment needs protection from damage and theft. It also requires appropriate maintenance standards to ensure optimal performance and safety.

Unfortunately maintenance is sometimes perceived as an impediment to business, adding to costs and reducing profits. Education in proper use and protection of equipment plays a key role.

The profit objective sometimes blurs communication lines and messages regarding protection of company equipment and safety get lost. Tight production timeframes can result in pre-start inspections and regular maintenance being missed.

The high cost of company equipment makes it attractive to steal and easy to on-sell.

Directors and Officers have a Duty of Care. There are also provisions for managers to exercise due diligence to prevent a breach of the relevant legislation. Liability now extends beyond penalties and fines to the company, to loss of personal liberty and substantial fines for Directors, Officers and Managers.

The larger a company with locations across Australia, the more complex it is as the ability to control the environment is reduced.

Despite stringent security and Occupational Health & Safety systems, the ability to control the environment is limited. Control is often intertwined with an over emphasis on or is replaced completely by trust.

Under NSW Occupational Health and Safety legislation, if a company contravenes any provision of the Act, each Director and person concerned in the management of the company is considered to have contravened the provisions, unless they can show they were not in a position to influence the company. Hefty penalties can be imposed on those found guilty with a maximum penalty of $1.65 million for the company and $165,000 for an individual and/or 5 years jail (no leniency for first time offenders).

More than ever, Whistleblowing should be seen as a process by which Directors, Officers and Management can tap into a vital information source through the eyes and ears of employees and those with whom business is done, i.e. vendors, suppliers, customers and visitors.

Your Call´s online reporting systems, Your-Alert and Your-Say, allow organisations to listen and respond quickly in one place, in a timely manner to the concerns (alerts), complaints and suggestions provided by your employees, customers and stakeholders, thereby eliminating the reactive approach of off-line reporting systems.

Get Real-time feedback

Your-Alert allows Directors, Officers and Management to tap into real-time 24/7, live information on matters of not only company equipment and safety but in three other key areas; dishonesty, behavioural(e.g. bullying and harassment) issues and regulation (e.g. compliance with OHS laws).

Your-Say provides real-time feedback on company equipment giving access to information from employees, customers, suppliers and other stakeholders on misuse of company equipment. It can also provide valuable operational and management suggestions on company equipment protection and safety standards.

Users of both services can remain anonymous if they choose. No personal information is collected. It is a complete server to server application not an email system. It can be used at any time or place where users have access to the internet, including the comfort of their own home.

Unrestricted access has been proven to encourage reporting that prevents theft of company equipment and occupational health and safety breaches. This helps create a safer and happier workplace.

It provides Directors, Officers and Management three tools in one for monitoring company equipment, as well as deterrence, compliance and risk mitigation.

Fast real time delivery allows employers to listen and respond quickly to the information on company equipment rather than having to react after company equipment has been stolen or worse, not maintained or used properly resulting in a serious accident.

Your-Call clients have reported reductions in company equipment theft, improvements in attitudes to safety and safety standards in general.

Our clients attribute this in part to their employees´ acknowledgement of management´s commitment to encourage and protect employees and stakeholders who report issues by engaging an independent and confidential alert line and secondly, having Your-Alert ticking away 24/7 in the background monitoring behaviour, making people think who´s watching what I am doing, am I going to get caught?. These factors help to make employees place safety first.

Your-Call treats every disclosure with urgency, ensuring timely and successful transmission of every disclosure and notifies you immediately of crisis situations.

Your-Alert and Your-Say sit alongside the organisation´s Code of Conduct promoting honesty, integrity and transparency. They don´t replace existing processes for raising concerns or feedback in the workplace. Instead, they complement these reporting mechanisms by providing an external independent reporting option to an organisation´s whistleblower policy and feedback.

Your-Call´s Case Management allows your company to create a seamless workflow when documenting, investigating and resolving disclosures (whistleblower complaints) of illegal or unethical behavior. From the initial notification of the disclosure to final resolution, the company can document activities in a convenient, centralised system maintained by Your-Call that helps you ensure disclosures and information are resolved effectively, efficiently and appropriately.

Get Started?

If you want to improve your company equipment protection and safety processes through effective whistleblowing and feedback systems, click here to email us or download our FREE The Ultimate Whistleblowing Checklist on how to establish a best-practice whistleblowing program, or call 1300 788 712 to discuss how Your-Call can benefit your organisation.