Capture More Information with an Online Whistleblower Hotline
An anonymous whistleblower hotline is a powerful tool for gathering critical employee feedback that can be monitored and measured.
Whistleblower hotlines have consistently proven their ability to detect and deter corrupt behaviour. U.S. research indicates fraud losses in that country have fallen by nearly 50 percent when a whistleblower hotline is provided.
These reductions are dramatic and there is scope to further reduce fraud by improving the typical whistleblower hotline system.
Many whistleblower hotlines are still telephone-based. This means organisations using these systems aren´t capturing the volume and quality of information provided by internet-based reporting systems utilising an integrated web server application to provide improved security and anonymity.
Some whistleblower hotline providers who have traditionally relied on the telephone are now playing catch up by providing an email service and are finding 40% of their information is now coming by email.. This does not provide the same level of security as a server to server application.
Internet vs. Telephone Reporting
A significant amount of fraud reporting occurs outside working hours. However, many current Australian whistleblower hotline providers only make their telephone services available during business hours. These time constraints make anonymous reporting difficult for employees who work in open-plan offices and other spaces where co-workers are within earshot.
Internet-based whistleblower hotlines provide employees with a discreet, 24/7 means of reporting workplace misconduct from their work, home or anywhere else an internet connection is available.
Ease of access is crucial to the success of a whistleblower hotline. This is why an internet-based solution provides the best means for leaders to monitor the pulse of their organisation.
In 2007-08, 67% of Australian households had home internet access and 75% of households had access to a computer. These statistics do not take into account internet access available from libraries and internet cafes. Such widespread online access means most employees are able to access an online whistleblower hotline.
Online whistleblower hotlines improve the reporting process by eliminating the person-to-person contact required by telephone reporting. This negates the fear employees have of their voice being recognised.
Online whistleblower hotlines can also reduce the interpretive element of telephone reporting, resulting in accurate first-hand information rather than an interpretation of a conversation.
Cutting-edge technology which uses a web-based platform to collect information significantly reduces operational and administrative costs, making online whistleblower hotlines an inexpensive, secure and easy-to-administer fraud reduction solution.
Whistleblower hotlines should not be designed by a pre-determined formula but determined by the organisation´s needs, its people and culture.
The key to an effective system is flexibility with the ability to upscale once the whistleblower program is firmly established within the organisation.
GET ACTIONABLE INFORMATION WITH A QUALITY INTERVIEW
Your-Call´s online and offline interviews follow a proven investigative methodology to deliver effective results.
The interview process leverages our strengths of investigative experience, industry knowledge, skilled staff and technology to ensure the organisation receives the information it needs to investigate.
Our processes are designed to deliver information in a consistent manner.
Rapid Delivery of Information
EVERY INCIDENT REPORT IS A PRIORITY FOR YOUR-CALL
Your-Call´s Web based Solution whistleblower hotline does not require any special software. We have custom-built all supporting software and security protocols independently on our systems to ensure a watertight reporting solution for user and client.
Your-Call treats every disclosure with urgency, ensuring timely and successful transmission of every disclosure. We notify you immediately of crisis situations.
End-to-End Case Management
Your-Call´s ‘iAnalysis‘ Case Management dashboard and analytics module creates a seamless workflow when documenting, investigating and resolving disclosures (whistleblower complaints) of illegal or unethical behaviour. From initial notification to final resolution, you can document activities in a convenient, centralised system that helps you ensure disclosures are resolved effectively, efficiently and appropriately.
Your-Call´s unique Message board enables three way communication with the whistleblower regardless of whether the information is received online or by telephone. The whistleblower can remain anonymous if they wish. The process is managed seamlessly through our Case Management System.
Flexibility of Communication Options
Reporting systems must be able to evolve with an organisation´s changing needs. It must complement the organisation´s Code of Practice/Conduct and reflect its culture. That´s why our whistleblower hotline is designed to be scalable. Based on feedback from their employees and stakeholders, organisations may opt to adopt one or more of the ancillary options and services offered as part of our Web based Solution PLUS options.
If you want to implement a whistleblower hotline that can lower dishonesty, increase profits and create a more positive workplace, click here to email us and download our FREE Ultimate Whistleblowing Checklist on how to establish a best-practice whistleblowing program, or call 1300 788 712 to discuss how Your-Call can best benefit your organisation.