• Why Your Call?

    Your Call is Australia and New Zealand's leading modern whistleblowing service. We've humanised the traditional whistleblowing hotline and reimagined what it means to report wrongdoing at an organisation.

    Our enterprise level service is built to easily scale, and be personalised, to the differing needs of organisations across all sectors.

    Our Disclosure Management System has been custom built to provide greater oversight and help Whistleblower Officers consistently receive, investigate and analyse simultaneous disclosures.

    We focus on helping you create a speak up culture and a reporting framework people trust and actually use.

  • How long does it take to get Your Call in place?

    We have had experience launching programs at organisations of all types and sizes.

    The launch process of a best practice program is different for each organisation and is largely driven by internal factors.

    The Your Call service itself can be activated immediately.

    Get in touch with us now to discuss your workflow.

  • Can Your Call be used in our Fraud Control Plan or another type of policy?

    Yes. If it involves your people speaking up without fear, anonymously or known, we can help.

  • Who receive the actual reports of wrongdoing at Your Call?

    We have an in-house team of experts with experience across a broad range of areas.

    Along with deep knowledge in fraud, finance, law enforcing, legal, governance, workplace behaviour consulting and corporate investigations our people are emotionally intelligent.

    We understand the stress or ethical dilemmas people may face when choosing to speak up. At times, these can be sensitive or complex matters which require a human approach. Having over 14 years experience in the industry, our people recognise these situations and follow a unique approach to 1. Place the person at ease and make feel comfortable 2. Elict detailed information on the matter.

  • What is Your Call?

    Your Call provides employees, who are not comfortable using internal pathways, with a confidential and independent process for reporting wrongdoing. 

    Your Call provides 24/7 online, email and mail reporting and a telephone hotline for employees to report (anonymously if preferred) wrongdoing at any level of the organisation.

    Further to this, Your Call can securely receive evidence/supporting documents and will facilitate ongoing communication between the employee and the organisation. This communication can also be conducted anonymous if preferred.

  • Why does my organisation offer the Your Call service?

    Best practice organisations recognise that listening to the voices of their employees, customers, and other stakeholders is essential to their success.  They also acknowledge that employees should be given the option to reporting wrongdoing through an independent and external process rather than solely through the normal management channels.  

    By establishing the Your Call service, Executive Management is able to ensure all nominated stakeholders have the opportunity to inform them of wrongdoing and provide supporting information confidentially and securely.  Your Call allows Executive Management to be informed before it’s too late, to listen and quickly respond to the disclosure.

  • What is the benefit of me speaking up?

    Making Executive Management aware of wrongdoing allows them to take appropriate action in response to the reported wrongdoing. It also allows them to prevent further wrongdoing.

    If you see or suspect serious wrongdoing your disclosure/report will help the organisation address it and maintain its integrity and honesty. This can result in improving the viability of an organisation, establishing a safe and enjoyable work environment, securing employment, improving the brand and relationships with those who interact with the organisation.

  • What sort of matters should I report?

    Any illegal practice, conduct or wrongdoing which is of concern to you or may harm you, your organisation or any other member of your organisation should be reported.  These include anything from dishonest, illegal and fraudulent activity to bullying to sexual harassment and discrimination to safety breaches.

    Your organisation will have policies and procedures which set out the types of wrongdoing that should be reported. To see which alerts your company can receive, please review your organisation’s whistleblower policy.

    Once you commence making your secure disclosure you will be provided with a list of reportable wrongdoing to choose from which will assist Your Call in the classification of the matter and deciding who within Executive Management should receive the report.

  • Why should I become involved if the wrongdoing doesn’t directly affect me or my job?

    In some way everyone is affected by wrongdoing.  Even if you are not directly impacted, the fact that you have taken the time to come this far suggests you may have important information for the organisation to know about. Who knows, if you are thinking about the wrongdoing, who is to say others are not also concerned and being effected by it. Your information may be the piece to the equation the organisation is looking for.

    Your organisation and Your Call acknowledges the decision to report wrongdoing can be a difficult one but we undertake to listen, respect and protect your information.

  • Is Your Call really an independent reporting pathway?

    Yes. Your Call is an independent business specialising in providing 24/7 whistleblowing solutions to organisations.

    Although engaged by the organisation, Your Call operates in the interest of the employee by securely receiving confidential information, objectively reporting to the organisation and ensuring the correct processes are followed in reporting the matter to the organisation in accordance with its Whistleblowing Policy.

    Involving an approved intermediary into the whistleblowing process is the best way to handle external reports and provide oversight.

    When Your Call is engaged by an organisation, it demonstrates the senior leadership team are committed to developing a speak up culture.

  • If I don’t feel comfortable making my secure report from my office computer, what are my other options?

    It is not uncommon to have concerns about privacy and possible tracking of your information in the workplace.

    The Your Call website can be accessed anywhere and at any time where you have access to an internet connection. This means you can use your home computer, the public library or even an internet café. 

    The Your Call website uses the latest in encryption and authentication technology, ensuring that your communications on our web site are secure and private.
    The ‘https’ keyword in the location bar when submitting information ensures that the connection is encrypted.

  • If I feel it appropriate to do so, how do I stay anonymous throughout the process?

    When making an online or telephone report, the employee will be provided with a Disclosure Identification Number (DIN) and prompted to create a unique password. The DIN will allow the employee access to communicate with Your Call or log into your Message Board portal.

    From here, the employee will be made aware of their ability to provide their identity or remain anonymous.

    The organisation’s policies and procedures will include further information around anonymous reporting, relevant legislation and internal protections.

  • Who will receive and have access to my report?

    Your Call provides your report only to the authorised and designated members of the Executive Management team. This is further specified in your organisation’s Whistleblowing Policy.

    If anyone nominated to receive the report is involved in the matter being reported they will be excluded from receiving or having access to the report.

  • How will I know if my report has been received?

    Once you have finished making your report you will be provided with an Identification Number.

    All future status updates, communication and submission of further information can occur via the Whistleblower Portal. See 'Access the Whistleblower Portal' for further login information.

    This function provides you with the confidence and peace of mind that your disclosure/report has been securely received by Your Call and your organisation.

  • What will happen to my disclosure once I report to Your Call?

    Once a disclosure has been received, Your Call will review the information before notifying the nominated Whistleblower Protection Officers at the organisation.

    If the employee has nominated a certain Whistleblower Protection Officer as being involved in the disclosure, Your Call will activate a secondary notification process and bypass that individual.

    If further information or evidence is required from the employee, Your Call will request these items via the Message Board in the Whistleblower Portal before notifying the organisation.

    Once submitted, the organisation will investigate the disclosure in accordance with the relevant policies.

  • Can I communicate with Your Call, and the organisation, after I make a report?

    Yes, via the Message Board within the Whistleblower Portal available at www.whistleblowing.com.au/report.
    You are encouraged to regularly check the Message Board for status updates and new messages from Your Call and/or the organisation.
    The Message Board also allows the employee to securely submit supporting documentation and evidence.

  • How am I protected from victimisation after making a disclosure?

    The organisation’s Whistleblowing Policy sets out the protections provided to whistleblowers against victimisation.

    In the first instance, employees should follow the steps as outlined in the policy for reporting victimisation.

    If employees do not feel comfortable reporting internally, they are encouraged to report allegations of victimisation directly to Your Call. Your Call acts as an intermediary on the Message Board to ensure communication is effective.

  • I'm ready to make a disclosure

    ::Hotline::
    Locate your organisation's hotline number and ORG ID from training material, communication collateral or policies.

    ::Online::
    Click 'make a report' in the top right hand side of our website.
    Here you will be delivered to the Whistleblower Report Centre. Click the Make a secure disclosure icon to proceed.

    ::Email::
    Locate your organisation's unique email address and ORG ID from training material, communication collateral or policies.

    ::Mail::
    Locate your organisation's Locked Mail Bag and ORG ID from training material, communication collateral or policies.

    ::In-person::
    Contact our Support Team to discuss in-person disclosure options.

  • Information we need

    ::Ensure your disclosure is detailed::

    It is our job to obtain from you the information required to assess and address the reported matter.

    We have a commitment to protect any information you entrust us with and deal with it respectfully. We will ensure the information is brought to the attention of executive management in a timely manner.

    We understand the decision to make a report can be difficult. We respect your honesty and the integrity of your decision to take action or to speak out.

    We have included details of whistleblower / whistleblowing support groups on our Links page should you wish to seek assistance.

    We will support and assist you in the reporting of information whether it is online, by email or via telephone with one of our specially trained disclosure management officers. All whistleblowing information submitted to us is secured by the 256 bit encryption used on our server. All information is instantaneously encrypted and backed up to a second server at a different secure location.

    To enable us to get the required information we need you to assist us by doing the following:

    - Provide a detailed description or outline of the issue you are reporting. For example, dishonest, inappropriate workplace behaviour, unsafe workplace or your suggestion for a better work practice

    - Give us as many specific details as possible including matters you may deem not to be relevant. For example:
    - Names of people involved; 
    - Witnesses; 
    - Dates and times; 
    - Places and events; 
    - If theft or fraud, how much money do you think is involved? Where has the money gone? Etc 
    - If property, has it been removed from the work place or is about to be? 
    - Has the property been sold or is it being stored pending sale? Etc

    - Identify relevant supporting evidence including any physical documentation, emails, records or evidence including where the evidence is stored and the likelihood of destruction or disposal of that evidence. This evidence may be critical in any investigation of the matter reported.

    On submitting your whistleblowing information using our website you will be given a unique Identification Number.

    Please secure this number and do not give it to anyone else. You will be able to use this number to login to the Whistleblower Portal to verify the receipt of your information by Your Call, receive updates from your organisation and access the Whistleblower Portal. 

  • Considering options regarding identity

    Your have three options regarding your identity when making a disclosure with Your Call. 

    You can choose to:

    1. remain completely anonymous
    2. disclose your identity to Your Call ONLY
    3. disclose your identity to both Your Call and the organisation

    Your organisation and Your Call will entirely respect whatever choice you make.

  • How to remain anonymous

    Your Call understands remaining anonymous is important to many of the users of our service. We are committed to maintaining your confidentiality and protecting your decision to remain anonymous.

    Our confidentiality and privacy policies are accessible on our website. We encourage you to read the policies. Further, we confirm that our Service Agreement with your employer specifically prohibits us from disclosing your identity to anyone without your consent unless there is a legal obligation to do so.
    Your-Call prides itself on its honesty & integrity and the transparency of its processes.

    The Your Call web site uses the latest in encryption and authentication technology, ensuring that your communications on our web site are secure and private. The ‘https’ keyword in the location bar when submitting information ensures that this connection is encrypted.

    To assist you further in protecting your identity we urge you to:
    - Access our website direct at www.whistleblowing.com.au

    • Avoid accessing our web site at www.whistleblowing.com.au using your organisation’s internet connection as some organisations can trace from which computer terminal access to our site was made.

    - Access our website at www.whistleblowing.com.au using an internet connection at an internet cafe or public library.

    - Avoid using your organisation’s intranet website to direct you to our site if you intend to submit secure information as some organisations can trace from which computer terminal access to our site was made.

    - Similarly, avoid using your office e-mail to send Your Call an anonymous e-mail as some organisations operate computer systems that can trace and read e-mail messages sent using a work e-mail address.

    - Avoid telephoning Your Call from your telephone extension at work as some organisations have telephone systems that can trace what numbers have been dialed from a specific telephone extension. The same applies if you decide to fax information to Your Call.

    - We suggest that you do not tell anyone in your organisation about any communication you have with Your Call.

  • Resume a disclosure

    All online or phone disclosures can be saved mid-way through and resumed at a later date.

    Click ‘Whistleblower Login’ in the top right hand corner of our website. Click the 'resume disclosure' icon and submit your DIN and password.

  • Emergency situations

    If your matter is an emergency call 000.

    Your Call provides employees, who are not comfortable using internal pathways, with a confidential and independent process for reporting (anonymously if preferred) wrongdoing.

    If your matter is an emergency call 000 before contacting Your Call. 

    If a Your Call Disclosure Officer defines your situation as an 'emergency' they have the full authority to contact 000 on your behalf.

  • What happens next

    Your Call’s highly trained staff have a range of experience across investigations, legal, accounting, operational management, counselling and psychology to professionally evaluate and respond to all information received.

    We analyse all information received and ensure it is delivered promptly to Executive Management authorised to receive whistleblowing reports.

    We encourage you to regularly check the Message Board via the Whistleblower Portal to receive updates or answer questions from your organisation.

    It is often said that information is the lifeblood of an investigation, and that is why we encourage you to report all information no matter how insignificant you think it may be.

    Also, it is worth noting that although the information you have provided may only be a small part it may nevertheless be a very important piece of a bigger picture or jigsaw puzzle that takes time to complete.

    An investigation can take days, weeks or months or in extreme cases years. So, don’t be alarmed or discouraged if investigation activities are not visible to you. Effective investigators may often gather evidence without anyone even being aware that their scheme has been uncovered.
    If you don’t see immediate action it does not mean nothing is being done.

    We reiterate, Your Call will not disclose the identity of any person who submits information to us without their expressed consent or when required by law to do so.

    We embrace your commitment to addressing misconduct in your organisation.

  • Access the Whistleblower Portal & Message Board

    Once you have made a disclosure, stay in touch with Your Call and your organisation.

    You can use the Message Board to communicate, anonymously if preferred, with Your Call and/or your organisation.

    To access the Whistleblower Portal, simply click the ‘Whistleblower Login’ link on the top right hand corner of our website.

  • Make sure you keep your disclosure confidential

    Your disclosure is private and should stay that way.

    Your Call suggests individuals do not share details of their disclosure with others in or outside of the organisation.

    This may threaten your anonymity, place you at risk, may be unlawful and in drastic circumstances can lead to instances of informal or formal retaliation.

    If you believe the incorrect people are aware of your disclosure contact us on the Message Board via the Whistleblower Portal.

  • Report retaliation

    Formal or informal retaliation should be reported.

    Your organisation’s Whistleblowing Policy sets out the protections provided to whistleblowers against victimisation.

    In the first instance, employees should follow the steps as outlined in the policy for reporting victimisation.

    If employees do not feel comfortable reporting internally, they are encouraged to report allegations of victimisation directly to Your Call via the Whistleblower Portal. 

  • Get Help - Your Call Support Centre

    Real people to help you make a disclosure.

    Do you have general questions about the disclosure process? The types of evidence to provide? Or maybe you have already made a disclosure to Your Call and are having difficulty logging into the Whistleblower Portal?

    Our friendly support team are in-house Your Call employees who are ready to help.

    The Support Centre is designed to assist current users and organisations with any troubleshooting or lodging a disclosure questions. The support pathways cannot accept whistleblower disclosures.

  • Get Help from your organisation

    Your organisation will have a whistleblowing policy or fraud control plan.

    Your organisation will provide relevant policies and procedures in relation to reporting misconduct in the workplace.

    The Your Call service generally sits within a whistleblowing policy or a fraud control policy/plan. This is also where your ORG ID and other key particulars can be found. Internal contact points, the organisation's Whistleblowing Protection Officers and internal reporting pathways should be available for your review.

    Training and communication material should be easily accessible within your organisation. These items will also assist you in locating your ORG ID and other key particulars for making a disclosure with Your Call or internally at your organisation.

  • Why Your Call?

    Your Call is Australia and New Zealand's leading modern whistleblowing service. We've humanised the traditional whistleblowing hotline and reimagined what it means to report wrongdoing at an organisation.

    Our enterprise level service is built to easily scale, and be personalised, to the differing needs of organisations across all sectors.

    Our Disclosure Management System has been custom built to provide greater oversight and help Whistleblower Officers consistently receive, investigate and analyse simultaneous disclosures.

    We focus on helping you create a speak up culture and a reporting framework people trust and actually use.

  • How long does it take to get Your Call in place?

    We have had experience launching programs at organisations of all types and sizes.

    The launch process of a best practice program is different for each organisation and is largely driven by internal factors.

    The Your Call service itself can be activated immediately.

    Get in touch with us now to discuss your workflow.

  • Can Your Call be used in our Fraud Control Plan or another type of policy?

    Yes. If it involves your people speaking up without fear, anonymously or known, we can help.

  • Who receive the actual reports of wrongdoing at Your Call?

    We have an in-house team of experts with experience across a broad range of areas.

    Along with deep knowledge in fraud, finance, law enforcing, legal, governance, workplace behaviour consulting and corporate investigations our people are emotionally intelligent.

    We understand the stress or ethical dilemmas people may face when choosing to speak up. At times, these can be sensitive or complex matters which require a human approach. Having over 14 years experience in the industry, our people recognise these situations and follow a unique approach to 1. Place the person at ease and make feel comfortable 2. Elict detailed information on the matter.

  • What is Your Call?

    Your Call provides employees, who are not comfortable using internal pathways, with a confidential and independent process for reporting wrongdoing. 

    Your Call provides 24/7 online, email and mail reporting and a telephone hotline for employees to report (anonymously if preferred) wrongdoing at any level of the organisation.

    Further to this, Your Call can securely receive evidence/supporting documents and will facilitate ongoing communication between the employee and the organisation. This communication can also be conducted anonymous if preferred.

  • Why does my organisation offer the Your Call service?

    Best practice organisations recognise that listening to the voices of their employees, customers, and other stakeholders is essential to their success.  They also acknowledge that employees should be given the option to reporting wrongdoing through an independent and external process rather than solely through the normal management channels.  

    By establishing the Your Call service, Executive Management is able to ensure all nominated stakeholders have the opportunity to inform them of wrongdoing and provide supporting information confidentially and securely.  Your Call allows Executive Management to be informed before it’s too late, to listen and quickly respond to the disclosure.

  • What is the benefit of me speaking up?

    Making Executive Management aware of wrongdoing allows them to take appropriate action in response to the reported wrongdoing. It also allows them to prevent further wrongdoing.

    If you see or suspect serious wrongdoing your disclosure/report will help the organisation address it and maintain its integrity and honesty. This can result in improving the viability of an organisation, establishing a safe and enjoyable work environment, securing employment, improving the brand and relationships with those who interact with the organisation.

  • What sort of matters should I report?

    Any illegal practice, conduct or wrongdoing which is of concern to you or may harm you, your organisation or any other member of your organisation should be reported.  These include anything from dishonest, illegal and fraudulent activity to bullying to sexual harassment and discrimination to safety breaches.

    Your organisation will have policies and procedures which set out the types of wrongdoing that should be reported. To see which alerts your company can receive, please review your organisation’s whistleblower policy.

    Once you commence making your secure disclosure you will be provided with a list of reportable wrongdoing to choose from which will assist Your Call in the classification of the matter and deciding who within Executive Management should receive the report.

  • Why should I become involved if the wrongdoing doesn’t directly affect me or my job?

    In some way everyone is affected by wrongdoing.  Even if you are not directly impacted, the fact that you have taken the time to come this far suggests you may have important information for the organisation to know about. Who knows, if you are thinking about the wrongdoing, who is to say others are not also concerned and being effected by it. Your information may be the piece to the equation the organisation is looking for.

    Your organisation and Your Call acknowledges the decision to report wrongdoing can be a difficult one but we undertake to listen, respect and protect your information.

  • Is Your Call really an independent reporting pathway?

    Yes. Your Call is an independent business specialising in providing 24/7 whistleblowing solutions to organisations.

    Although engaged by the organisation, Your Call operates in the interest of the employee by securely receiving confidential information, objectively reporting to the organisation and ensuring the correct processes are followed in reporting the matter to the organisation in accordance with its Whistleblowing Policy.

    Involving an approved intermediary into the whistleblowing process is the best way to handle external reports and provide oversight.

    When Your Call is engaged by an organisation, it demonstrates the senior leadership team are committed to developing a speak up culture.

  • If I don’t feel comfortable making my secure report from my office computer, what are my other options?

    It is not uncommon to have concerns about privacy and possible tracking of your information in the workplace.

    The Your Call website can be accessed anywhere and at any time where you have access to an internet connection. This means you can use your home computer, the public library or even an internet café. 

    The Your Call website uses the latest in encryption and authentication technology, ensuring that your communications on our web site are secure and private.
    The ‘https’ keyword in the location bar when submitting information ensures that the connection is encrypted.

  • If I feel it appropriate to do so, how do I stay anonymous throughout the process?

    When making an online or telephone report, the employee will be provided with a Disclosure Identification Number (DIN) and prompted to create a unique password. The DIN will allow the employee access to communicate with Your Call or log into your Message Board portal.

    From here, the employee will be made aware of their ability to provide their identity or remain anonymous.

    The organisation’s policies and procedures will include further information around anonymous reporting, relevant legislation and internal protections.

  • Who will receive and have access to my report?

    Your Call provides your report only to the authorised and designated members of the Executive Management team. This is further specified in your organisation’s Whistleblowing Policy.

    If anyone nominated to receive the report is involved in the matter being reported they will be excluded from receiving or having access to the report.

  • How will I know if my report has been received?

    Once you have finished making your report you will be provided with an Identification Number.

    All future status updates, communication and submission of further information can occur via the Whistleblower Portal. See 'Access the Whistleblower Portal' for further login information.

    This function provides you with the confidence and peace of mind that your disclosure/report has been securely received by Your Call and your organisation.

  • What will happen to my disclosure once I report to Your Call?

    Once a disclosure has been received, Your Call will review the information before notifying the nominated Whistleblower Protection Officers at the organisation.

    If the employee has nominated a certain Whistleblower Protection Officer as being involved in the disclosure, Your Call will activate a secondary notification process and bypass that individual.

    If further information or evidence is required from the employee, Your Call will request these items via the Message Board in the Whistleblower Portal before notifying the organisation.

    Once submitted, the organisation will investigate the disclosure in accordance with the relevant policies.

  • Can I communicate with Your Call, and the organisation, after I make a report?

    Yes, via the Message Board within the Whistleblower Portal available at www.whistleblowing.com.au/report.
    You are encouraged to regularly check the Message Board for status updates and new messages from Your Call and/or the organisation.
    The Message Board also allows the employee to securely submit supporting documentation and evidence.

  • How am I protected from victimisation after making a disclosure?

    The organisation’s Whistleblowing Policy sets out the protections provided to whistleblowers against victimisation.

    In the first instance, employees should follow the steps as outlined in the policy for reporting victimisation.

    If employees do not feel comfortable reporting internally, they are encouraged to report allegations of victimisation directly to Your Call. Your Call acts as an intermediary on the Message Board to ensure communication is effective.

  • I'm ready to make a disclosure

    ::Hotline::
    Locate your organisation's hotline number and ORG ID from training material, communication collateral or policies.

    ::Online::
    Click 'make a report' in the top right hand side of our website.
    Here you will be delivered to the Whistleblower Report Centre. Click the Make a secure disclosure icon to proceed.

    ::Email::
    Locate your organisation's unique email address and ORG ID from training material, communication collateral or policies.

    ::Mail::
    Locate your organisation's Locked Mail Bag and ORG ID from training material, communication collateral or policies.

    ::In-person::
    Contact our Support Team to discuss in-person disclosure options.

  • Information we need

    ::Ensure your disclosure is detailed::

    It is our job to obtain from you the information required to assess and address the reported matter.

    We have a commitment to protect any information you entrust us with and deal with it respectfully. We will ensure the information is brought to the attention of executive management in a timely manner.

    We understand the decision to make a report can be difficult. We respect your honesty and the integrity of your decision to take action or to speak out.

    We have included details of whistleblower / whistleblowing support groups on our Links page should you wish to seek assistance.

    We will support and assist you in the reporting of information whether it is online, by email or via telephone with one of our specially trained disclosure management officers. All whistleblowing information submitted to us is secured by the 256 bit encryption used on our server. All information is instantaneously encrypted and backed up to a second server at a different secure location.

    To enable us to get the required information we need you to assist us by doing the following:

    - Provide a detailed description or outline of the issue you are reporting. For example, dishonest, inappropriate workplace behaviour, unsafe workplace or your suggestion for a better work practice

    - Give us as many specific details as possible including matters you may deem not to be relevant. For example:
    - Names of people involved; 
    - Witnesses; 
    - Dates and times; 
    - Places and events; 
    - If theft or fraud, how much money do you think is involved? Where has the money gone? Etc 
    - If property, has it been removed from the work place or is about to be? 
    - Has the property been sold or is it being stored pending sale? Etc

    - Identify relevant supporting evidence including any physical documentation, emails, records or evidence including where the evidence is stored and the likelihood of destruction or disposal of that evidence. This evidence may be critical in any investigation of the matter reported.

    On submitting your whistleblowing information using our website you will be given a unique Identification Number.

    Please secure this number and do not give it to anyone else. You will be able to use this number to login to the Whistleblower Portal to verify the receipt of your information by Your Call, receive updates from your organisation and access the Whistleblower Portal. 

  • Considering options regarding identity

    Your have three options regarding your identity when making a disclosure with Your Call. 

    You can choose to:

    1. remain completely anonymous
    2. disclose your identity to Your Call ONLY
    3. disclose your identity to both Your Call and the organisation

    Your organisation and Your Call will entirely respect whatever choice you make.

  • How to remain anonymous

    Your Call understands remaining anonymous is important to many of the users of our service. We are committed to maintaining your confidentiality and protecting your decision to remain anonymous.

    Our confidentiality and privacy policies are accessible on our website. We encourage you to read the policies. Further, we confirm that our Service Agreement with your employer specifically prohibits us from disclosing your identity to anyone without your consent unless there is a legal obligation to do so.
    Your-Call prides itself on its honesty & integrity and the transparency of its processes.

    The Your Call web site uses the latest in encryption and authentication technology, ensuring that your communications on our web site are secure and private. The ‘https’ keyword in the location bar when submitting information ensures that this connection is encrypted.

    To assist you further in protecting your identity we urge you to:
    - Access our website direct at www.whistleblowing.com.au

    • Avoid accessing our web site at www.whistleblowing.com.au using your organisation’s internet connection as some organisations can trace from which computer terminal access to our site was made.

    - Access our website at www.whistleblowing.com.au using an internet connection at an internet cafe or public library.

    - Avoid using your organisation’s intranet website to direct you to our site if you intend to submit secure information as some organisations can trace from which computer terminal access to our site was made.

    - Similarly, avoid using your office e-mail to send Your Call an anonymous e-mail as some organisations operate computer systems that can trace and read e-mail messages sent using a work e-mail address.

    - Avoid telephoning Your Call from your telephone extension at work as some organisations have telephone systems that can trace what numbers have been dialed from a specific telephone extension. The same applies if you decide to fax information to Your Call.

    - We suggest that you do not tell anyone in your organisation about any communication you have with Your Call.

  • Resume a disclosure

    All online or phone disclosures can be saved mid-way through and resumed at a later date.

    Click ‘Whistleblower Login’ in the top right hand corner of our website. Click the 'resume disclosure' icon and submit your DIN and password.

  • Emergency situations

    If your matter is an emergency call 000.

    Your Call provides employees, who are not comfortable using internal pathways, with a confidential and independent process for reporting (anonymously if preferred) wrongdoing.

    If your matter is an emergency call 000 before contacting Your Call. 

    If a Your Call Disclosure Officer defines your situation as an 'emergency' they have the full authority to contact 000 on your behalf.

  • What happens next

    Your Call’s highly trained staff have a range of experience across investigations, legal, accounting, operational management, counselling and psychology to professionally evaluate and respond to all information received.

    We analyse all information received and ensure it is delivered promptly to Executive Management authorised to receive whistleblowing reports.

    We encourage you to regularly check the Message Board via the Whistleblower Portal to receive updates or answer questions from your organisation.

    It is often said that information is the lifeblood of an investigation, and that is why we encourage you to report all information no matter how insignificant you think it may be.

    Also, it is worth noting that although the information you have provided may only be a small part it may nevertheless be a very important piece of a bigger picture or jigsaw puzzle that takes time to complete.

    An investigation can take days, weeks or months or in extreme cases years. So, don’t be alarmed or discouraged if investigation activities are not visible to you. Effective investigators may often gather evidence without anyone even being aware that their scheme has been uncovered.
    If you don’t see immediate action it does not mean nothing is being done.

    We reiterate, Your Call will not disclose the identity of any person who submits information to us without their expressed consent or when required by law to do so.

    We embrace your commitment to addressing misconduct in your organisation.

  • Access the Whistleblower Portal & Message Board

    Once you have made a disclosure, stay in touch with Your Call and your organisation.

    You can use the Message Board to communicate, anonymously if preferred, with Your Call and/or your organisation.

    To access the Whistleblower Portal, simply click the ‘Whistleblower Login’ link on the top right hand corner of our website.

  • Make sure you keep your disclosure confidential

    Your disclosure is private and should stay that way.

    Your Call suggests individuals do not share details of their disclosure with others in or outside of the organisation.

    This may threaten your anonymity, place you at risk, may be unlawful and in drastic circumstances can lead to instances of informal or formal retaliation.

    If you believe the incorrect people are aware of your disclosure contact us on the Message Board via the Whistleblower Portal.

  • Report retaliation

    Formal or informal retaliation should be reported.

    Your organisation’s Whistleblowing Policy sets out the protections provided to whistleblowers against victimisation.

    In the first instance, employees should follow the steps as outlined in the policy for reporting victimisation.

    If employees do not feel comfortable reporting internally, they are encouraged to report allegations of victimisation directly to Your Call via the Whistleblower Portal. 

  • Get Help - Your Call Support Centre

    Real people to help you make a disclosure.

    Do you have general questions about the disclosure process? The types of evidence to provide? Or maybe you have already made a disclosure to Your Call and are having difficulty logging into the Whistleblower Portal?

    Our friendly support team are in-house Your Call employees who are ready to help.

    The Support Centre is designed to assist current users and organisations with any troubleshooting or lodging a disclosure questions. The support pathways cannot accept whistleblower disclosures.

  • Get Help from your organisation

    Your organisation will have a whistleblowing policy or fraud control plan.

    Your organisation will provide relevant policies and procedures in relation to reporting misconduct in the workplace.

    The Your Call service generally sits within a whistleblowing policy or a fraud control policy/plan. This is also where your ORG ID and other key particulars can be found. Internal contact points, the organisation's Whistleblowing Protection Officers and internal reporting pathways should be available for your review.

    Training and communication material should be easily accessible within your organisation. These items will also assist you in locating your ORG ID and other key particulars for making a disclosure with Your Call or internally at your organisation.

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