Five lessons for bosses from the David Jones scandal

Download Document

This is an interesting article written by James Thomson, the editor of, who draws upon some interesting observations and commentary from Melbourne work place lawyer Andrew Douglas.

Mr Douglas comments “We are inclined to deal with problems when they percolate to the surface. What we miss is that performance management is a daily task.” Your-Call has been particularly successful in this area with its behaviour monitoring tool which operates 24/7 in the background as the regulator of acceptable conduct in accordance with the company or organisations code of conduct/ethics polices.

The independence, security and anonymity provided by Your-Call’s processes helps meet the objective Mr Douglas sees as imperative, namely “companies need to work hard to have a culture where particularly junior staff feel safe enough to actually make a complaint, regardless of the perpetrator’s seniority.”